About Our Practice
Firm principal Susanna Schweizer (Susan) has over 30 years of experience in business management, problem solving, and conflict resolution across multiple industries including banking, insurance, information technology, academia and nonprofits. Her most recent corporate position was at JP Morgan Chase in their worldwide information technology division. Prior experience includes positions at Fleet Bank, Oxford Health Plan, Digital Equipment Corporation, the graduate faculty at Simmons College, and Blue Cross Blue Shield of Massachusetts. Susan’s professional resume includes:
A few key principles continually guide our work
a quiet but persistent curiosity about the situation with stillness as its background; the parties’ true beliefs and perceptions are uncovered.
an appreciation that seemingly unrelated circumstances are connected. Mediators do not judge or evaluate or propose solutions.
full attention to both the large and small details of the situation. Effective listening discerns
not only what is said but also what is in the heart of the speaker.
Is a dispute troubling your family, business or nonprofit organization?