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Portsmouth, NH, 03801

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Your internal and external relationships are vital to the ongoing success of your business.

Commercial mediation addresses issues between two or more commercial enterprises and may also include solving conflicts within the same organization such as between different owners, executives, departments or employees. Commercial mediation can also address costly issues between firms and their service providers or suppliers.

For firms on the brink of a dispute or in the middle of one, our commercial mediation services orchestrate candid and constructive discussions designed to build “consensus” on resolutions that each firm finds agreeable. As mediators, we serve as facilitators and act as the catalyst to promote open, honest communication and joint problem solving.
The mediator does not make judgements or evaluations but rather leads discussions from a neutral viewpoint and ensures that relevant information is available to all parties. As workable alternatives to the status quo are identified, the parties can formulate the best ways to move forward.
A renewed spirit of collaboration often results from deeper understanding of each other’s viewpoints and reasoning. In addition, relationships can be refreshed, or common ground can be identified that sets the platform for going forward.
Rest assured that mediation is strictly confidential and the mediator may not share any of the information disclosed during the course of a mediation. In fact, specific confidentiality agreements are one of the first items discussed in a mediation.

Value & Benifits


Frequently Asked Questions about Commercial Mediation

Responsibility for the costs of mediation depends on the situation. If both parties see the benefit and are anxious to resolve the dispute, they may agree to split the costs. If one party is anxious to resolve the issue and the other one isn’t but will participate, perhaps only the party initiating the mediation pays. The mediator will work with you and the parties to identify alternatives and a decision.

First, those people which have authority to make the settlement happen should be present at the mediation and agree to the settlement terms. If they are not present, written statements should be secured that they authorize the terms.

In general, however, you can proceed with mediation to share information, discuss alternatives, and arrive at an agreement. The resulting informal, though written, agreement can remain as a memorandum of settlement understanding between the two parties or attorneys can be approached to explore how to best put the weight of the law behind the agreement.

Though mediation is often undertaken outside the courts, parties are encouraged to get the advice of their attorneys. Attorneys may be present at the mediation table or parties may consult them outside the session. The parties are also encouraged to have their attorneys review either formal or informal agreements.

The next step is to send a note of interest to Mediation Partners New England. CLICK HERE to complete contact information and someone will get back to you within two days. If you’d prefer, you can call at 617-799-8706 to speak to Susan directly.


Are you and another party struggling with a conflict? We offer 30 minutes of initial consultation free by telephone or video conference.

The initial consultation will provide an overview of my mediation services, approach and process. A brief description of the circumstances will be explored.